Hi, I recently traveled Turkish Airlines ARN Terminal from Stockholm Arlanda and enjoyed myself at Terminal 5. The crew was warm and pleasant even with check-in queues of several people. I observed how courteous they were towards families and elderly travelers, and that was very sweet of them. The terminal had everything one needed—restaurants, duty-free shopping, and quiet areas to relax.". The Turkish Airlines counter was also easy to find, and things went according to plan. Quick boarding, too, and multilingual gate crew, which worked wonders. Generally, a flawless and pleasant experience before even getting on the flight. Well done, Turkish Airlines ARN!

Terminal Overview: Terminal 5

Stockholm Arlanda Airport is the largest airport in Sweden and a major hub in the Nordic region. Turkish Airlines uses Terminal 5, the airport’s primary international terminal. Terminal 5 is well-equipped to handle the demands of full-service international carriers like Turkish Airlines and provides a wide array of passenger services.

Terminal 5 is located in the SkyCity area of the airport, which offers retail, dining, and hotel accommodations. The terminal handles the bulk of Arlanda's long-haul and non-Schengen international flights, making it a hub of activity for global travelers. Its modern layout, clear signage, and accessibility features make it convenient for travelers in all categories, from families to business passengers.

Check-In and Baggage Services

Turkish Airlines passengers can check in via multiple convenient options:

1. Online Check-In: Available 24 hours before departure, online check-in allows passengers to select seats and receive a mobile boarding pass.

2. Airport Kiosks and Counters: For those who prefer or need in-person service, Turkish Airlines maintains several check-in counters in the Terminal 5 departure hall. These counters typically open three hours before the scheduled departure and close 60 minutes before flight time.

Baggage services are handled efficiently. Turkish Airlines offers generous baggage allowances, typically allowing:

1. Economy Class: 30 kg of checked luggage

2. Business Class: 40 kg of checked luggage

3. Carry-on luggage: 1 (Economy) or 2 (Business) items, each weighing up to 8 kg

There are dedicated baggage drop counters for passengers who have already checked in online, helping speed up the process.

Security and Passport Control

After check-in, passengers proceed to security screening and passport control. Since Turkish Airlines operates flights outside the Schengen Area (primarily to Istanbul and beyond), passengers must pass through passport control after security screening.

Swedish border control is known for being orderly and efficient, but travelers are advised to arrive at the airport at least 2.5 to 3 hours prior to departure, particularly during peak travel periods such as holidays or summer months.

Turkish Airlines Lounge Access

While Turkish Airlines does not operate a dedicated lounge at Arlanda, eligible passengers—primarily Business Class travelers and Star Alliance Gold members—have access to several high-quality lounges in Terminal 5. The most frequently used lounges include:

1. SAS Lounge (Terminal 5): As a fellow Star Alliance member, Turkish Airlines grants eligible passengers access to SAS’s lounge, which offers Wi-Fi, snacks, beverages, and comfortable seating. The lounge has dedicated areas for working, relaxing, and dining.

2. Pontus in the Air Lounge and Restaurant: While not affiliated directly with Turkish Airlines, this upscale lounge can be accessed via lounge membership programs or priority passes. It's ideal for travelers seeking a premium pre-flight experience.

Boarding Process and Gate Areas

Turkish Airlines flights typically depart from Gate areas F or G in Terminal 5. These gates are well-marked and equipped with spacious seating, flight information displays, and charging stations. Boarding for Turkish Airlines flights generally begins 45 minutes before departure and is conducted in groups based on cabin class and frequent flyer status.

Turkish Airlines boarding staff are known for their professionalism and multilingual capabilities, ensuring smooth communication for passengers of various nationalities.

In-Flight Experience

Though technically outside the terminal experience, it's worth noting that Turkish Airlines offers an exceptional in-flight product which starts with their airport service. Passengers boarding at Arlanda can expect:

1. Business Class: Lie-flat seats, gourmet Turkish and international cuisine, and priority services.

2. Economy Class: Comfortable seating with above-average legroom, complimentary meals, and personal entertainment screens.

The airline’s signature hospitality is evident throughout the entire journey, beginning at the check-in counter and extending through to arrival in Istanbul or other destinations.

Ground Transportation to and from Terminal 5

Getting to and from Turkish Airlines’ terminal at ARN is straightforward:

1. Arlanda Express: This high-speed train connects the airport to downtown Stockholm in just 18 minutes. It departs from terminals including T5 and is the fastest mode of transport.

2. Airport Buses (Flygbussarna): These are more affordable and serve various parts of the city, including Stockholm Central Station.

3. Taxis and Ride Shares: Available directly outside the arrivals area. It's important to use authorized services with fixed pricing to avoid overcharging.

4. Car Rentals: Several rental agencies operate from the airport’s car rental center, which can be reached via shuttle from Terminal 5.

Turkish Airlines Customer Service at ARN

Turkish Airlines maintains a local team at Arlanda to assist with:

1. Booking and ticketing

2. Baggage inquiries

3. Flight disruptions or delays

4. Special assistance (e.g., for unaccompanied minors or travelers with reduced mobility)

Customer service desks are located in the check-in area of Terminal 5 and are staffed during flight operating hours. Additionally, multilingual staff and ground handling teams help ensure smooth boarding and transfers.

Codeshare and Star Alliance Connectivity

As a Star Alliance member, Turkish Airlines benefits from close partnerships with other major carriers operating out of ARN, including Scandinavian Airlines (SAS), Lufthansa, and Swiss International Air Lines. This allows for:

1. Seamless transfers

2. Shared lounges

3. Mileage earning and redemption across Star Alliance programs

Passengers arriving on other Star Alliance flights can often continue their journeys with Turkish Airlines without needing to re-check baggage or go through additional security checks, especially when booked on a single itinerary.

Conclusion

Turkish Airlines’ operations at Stockholm Arlanda Airport's Terminal 5 are a reflection of its global reputation for quality and connectivity. With smooth check-in procedures, access to premium lounges, efficient boarding, and a well-connected terminal, travelers departing on Turkish Airlines flights from ARN are treated to a professional and comfortable airport experience. Whether flying for business, leisure, or a connection through Istanbul to one of the airline’s more than 300 destinations worldwide, passengers can expect a seamless and satisfying journey beginning at Stockholm Arlanda Airport.